We're here to help
Whether you have a question about domains, need technical help, or want to discuss an enterprise plan — the right team is one click away.
Support
Browse our Help Centre or open a support ticket. Our team monitors tickets around the clock.
Sales
Questions about plans, volume pricing, or reseller arrangements? Our sales team is ready to help.
Billing
Invoice requests, payment issues, or account upgrades — contact our billing team directly.
Not sure where to start?
Fill in the form and we will route your message to the right team. We aim to respond to all enquiries within one business day.
Your data is handled under our Privacy Policy and is never sold or shared with third parties. Airfree Mail Pty Ltd, which provides the Airfree Cloud service, handles your data under GDPR obligations and is working toward ISO 27001 certification.
Locations
Our office
Airfree Clouds is headquartered in Australia, with global cloud infrastructure.
Response times
When to expect a reply
We publish our response time commitments so you always know what to expect.
| Team | Channel | Target response | Coverage |
|---|---|---|---|
| Technical Support | Ticket system | 4 hours | 24 / 7 |
| Sales | Email / Calendar | 2 hours | Mon–Fri 9–6 AEST |
| Billing | 8 hours | Mon–Fri 9–6 AEST |